Tokai University Hospital

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Philosophy and Policy

privacy policy

As a medical school affiliated hospital, we provide patients with advanced medical care, and also fulfill the social mission of advancing clinical medicine and nurturing medical professionals who will lead the next generation.
Therefore, we will use the personal information of our patients appropriately as a medical institution and as an educational and research institution, and we ask for your understanding and cooperation in this regard.

Our efforts

  • Our hospital is actively committed to protecting the personal information of our patients.

  • Personal information is information that can identify a specific individual, such as name, address, or photograph.

  • Our hospital has established regulations to protect the personal information of patients, and has also established a system to respond to inquiries from patients at any time.

Purpose of use of personal information

  • Our hospital will not use personal information beyond the scope of its intended use, except in the cases listed below.

  • In addition to using patients' personal information for medical treatment, our hospital may also use it for hospital management, education and training, compliance with various laws and regulations, collaboration with other medical and welfare institutions in connection with medical treatment, academic research, etc.

  • If you have any questions about the above purposes of use or would like a more detailed explanation, please contact the "General Consulting Office" listed below.

  • If the patient does not make any special request regarding the above purposes of use, we will assume that the patient has consented to them. However, consent and reservations can be changed at any time by the patient's request.

Procedures regarding personal information

Personal information disclosure procedures

If you wish to disclose your personal information (to view or copy your medical records, etc.), please request disclosure from your doctor or the "General Consulting Office" listed below. Please note that a fee will be charged for disclosure.

Correction of personal information or suspension of use

If the personal information held by our hospital is not true, please contact your doctor or the "General Consulting Office" below to request a correction or suspension of use. Please note that even if you make a request, we may not be able to correct or suspend use of your information.

Procedures for stopping calling names, posting names, etc.

  • To prevent accidents and ensure safety, our hospital calls out patients' names in some outpatient clinics and displays their names in their rooms. If you do not wish to do this, please inform the outpatient/examination reception or ward reception.

  • If you do not wish to have your room number answered when asked by phone or visitors, please inform the ward reception.

  • We may contact patients directly regarding urgent matters such as treatment, outpatient appointments (examinations, tests, procedures, guidance, etc.), changes to hospitalization plans, confirmation of medical benefits, insurance cards, etc. If you do not wish to be contacted, please inform the outpatient/test reception or ward reception.

Questions and inquiries regarding personal information

If you have any questions or concerns regarding this matter, please contact General Consulting Office (1st floor).

Purpose of use of personal information

Examples of the personal information of patients that we handle at our hospital are as follows:

  • Medical records [Article 24 of the Medical Practitioners Act, Article 23 of the Dentists Act]

  • Prescriptions [Article 22 of the Medical Practitioners Act, Article 21 of the Dentists Act, Article 21 of the Medical Care Act]

  • Midwifery Record [Article 42 of the Public Health Nurse, Midwife and Nurse Act]

  • Irradiation record [Article 28 of the Medical Radiological Technologist Act]

  • Surgery records, test findings records, X-rays [Article 21 of the Medical Care Act]

  • Dental hygienist work records [Article 18 of the Enforcement Regulations of the Dental Hygienist Act]

  • Dental technician instructions [Articles 18 and 19 of the Dental Technician Act]

  • Prescription (including the fact that the medicine has been dispensed) [Pharmacist Act, Articles 26 and 27]

  • Dispensing record [Pharmacist Act, Article 28]


Our hospital will use patients' personal information within the scope of the purposes of use set out below.

  • Medical services provided by our hospital to patients, etc.

  • Medical insurance administration

  • Management and operational duties of medical institutions, etc. related to patients

    • Ward management including admission and discharge

    • Accounting, bookkeeping, and medical insurance administration

    • Reporting medical accidents, etc.

    • Improving medical services for the patient

  • Among the management and operation tasks of medical institutions, etc.

    • Basic data for maintaining and improving medical and nursing care services and operations

  • Educational purposes for medical students conducted both inside and outside medical institutions

  • Case studies conducted within medical institutions, etc.

  • Improving medical services for the patient

  • Among the activities of the research institute:

    • Academic research related to clinical research and epidemiological research

    • Case study (anonymized)

    • Cooperation with statistics and research conducted by government and public institutions

    • Provision to non-profit academic organizations for educational and research purposes (anonymized)


Our hospital will not provide personal information to third parties except in the following cases:

  • The following cases are necessary for the medical services provided by our hospital to patients, etc.

    • Cooperation with other hospitals, clinics, midwifery clinics, pharmacies, visiting nursing stations, care service providers, etc.

    • Responses to inquiries from other medical institutions

    • When seeking the opinion or advice of an outside doctor regarding the treatment of a patient

    • Outsourcing of specimen testing and other services

    • Explaining the condition to family members, etc.

  • The following cases are necessary for medical insurance administration:

    • Insurance administration outsourcing

    • Submitting receipts to the review and payment agency

    • Responding to inquiries from review and payment agencies or insurers

    • Outsourcing of specimen testing and other services

    • Explaining the condition to family members, etc.

  • When a health examination is conducted under contract with a business operator, etc., notification of the results to the business operator, etc.

  • Consultation or notification to medical professional organizations, insurance companies, etc. regarding medical liability insurance, etc.

  • The following cases are necessary for the management and operation of medical institutions, etc.

    • Providing information to external auditing organizations

  • When providing personal information, consent has been obtained from the patient in advance.

  • When required by law

  • When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent.

  • When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the individual.

  • When it is necessary to cooperate with a national government agency, local government, or a party commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent may impede the performance of said duties.